A highly organized, detail-oriented, and reliable Sales Administrative Officer to anchor our sales department’s backend operations. In this role, you will serve as the central hub connecting our field/online sales representatives, clients, and internal logistics or finance teams.
The ideal candidate handles administrative workflows with absolute precision—managing client accounts, preparing contracts or quotes, updating CRM data, and ensuring that after a sales representative closes a deal, the processing runs seamlessly. Your structural support will directly enable the sales team to focus on revenue generation while you safeguard data integrity and customer satisfaction.
Read more: Sales Administrative OfficerCore Responsibilities
Sales Pipeline Support: Prepare and process sales orders, formal quotations, invoices, and service/purchase agreements accurately and in compliance with company policies.
CRM & Database Management: Maintain and continuously update the Customer Relationship Management (CRM) platform (e.g., Salesforce, HubSpot) ensuring all client records, account interactions, and lead statuses are flawless.
Documentation Tracking: Systematically log, track, and archive client documents, contract renewals, non-disclosure agreements, and service level timelines.
Cross-Department Coordination: Liaise directly with Finance for payment verifications/credit checks, and with Logistics or Development teams to guarantee timely fulfillment of orders.
Reporting & Analytics: Compile weekly and monthly sales metrics, inventory availability, and performance summaries to assist sales managers in forecasting.
Client Inquiry Handling: Serve as an internal point of contact for clients when sales representatives are out of the office, answering basic inquiries regarding order tracking, pricing matrices, or billing issues.
Requirements and Qualifications
1. Technical Proficiency & Tool Skills
- CRM Expertise: Minimum 1–2 years of hands-on experience navigating and managing workflows inside a major CRM system (e.g., HubSpot, Salesforce, Zoho).
- Productivity Suites: Advanced skills in Microsoft Office (specifically Excel for data pivot tables and filtering) and Google Workspace (Docs, Sheets, Drive organization).
- Data Integrity: Exceptional typing speed and data-entry accuracy, with a proven track record of handling sensitive client data, contracts, or financial numbers without errors.
2. Experience & Communication Style
- Proven Background: 2+ years of administrative experience, preferably supporting a fast-paced sales, B2B account management, or customer service department.
- Polished Communication: Strong professional verbal and written communication skills to handle internal team requests and occasional external client interactions smoothly.
- Process-Oriented: A natural affinity for structure, checklists, file organization, and building repeatable workflows.
3. Operational Competencies
- Multitasking Ability: Capable of prioritizing sudden, time-sensitive administrative requests from multiple sales reps simultaneously without losing focus.
- Problem-Solving Mindset: Ability to identify bottlenecks in the order processing pipeline and proactively coordinate with other departments to resolve them.